When you order our product, you can Add BackUp CD of your Order. If I want a CD-ROM of the software, what should I do?Ī: You have to place your order via SWREG platform.

If you are under one of the last two situations, please contact our Sales Team at to get assistance.ĥ. You provided invalid Email address when you ordered the software. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.ģ. Because of your Email setting, the letter with license code went to Trash directly. Why I didn't receive the license code for several hours after my purchase?ġ. Please keep registration information of the software you received well for further use.Ĥ.

Note: Please provide valid Email address when you fill the order form. However, sometimes you didn't get it for some reasons (for the details, please see below). Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase. How to purchase your product and how long will I receive the license code after I complete the purchase?Ī: Find the product you need on our website. Please ignore it and directly click Later button, and then you get the trial version.ģ. When you perform the conversion, a registration request window will pop up. How can I get the free trial version of the software?Ī: Download the software you want from our website and install it.

But in most cases you'll get our response in a few hours or immediately.Ģ. How long will it take to get your support response?Ī: Generally, we'll reply to you within 24 hours except for weekends or holidays due to the time difference.

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